💸 Refund Policy – MeroSkin
Effective Date: 30-07-2025
Website: https://www.meroskinnepal.com
At MeroSkin, we take pride in crafting custom wraps that match your style and protect your devices. As each item is made to order, we maintain a strict but fair refund policy to ensure quality service for all customers.
🔁 Eligibility for Refund
We offer refunds or replacements only in the following cases:
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You received a damaged, defective, or incorrect product.
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The item delivered is significantly different from what you ordered (wrong size, wrong design, etc.).
To be eligible:
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You must contact us within 48 hours of delivery.
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You must provide photo or video evidence clearly showing the issue.
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The product must be unused and in original condition (not peeled or applied).
❌ Non-Refundable Situations
We do not offer refunds or exchanges if:
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You change your mind after ordering
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You selected the wrong model/device
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The product was damaged during application by the customer
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Slight color variation due to screen and print differences
Custom products are made specifically for you and cannot be resold.
🔄 Replacement Process
If your refund request is approved:
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We may offer you a free replacement, partial refund, or store credit based on the situation
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You will be notified via email or SMS
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Replacements are shipped within 3–5 business days after approval
🧾 Refund Method
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Refunds (if approved) will be processed via your original payment method or eSewa/Khalti/bank transfer
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Processing time: 5–7 business days
📩 How to Request a Refund
Please email us at [your email] or WhatsApp us at [your number] with the following:
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Your full name and order ID
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A description of the issue
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Attached photo or video proof
👨⚖️ MeroSkin Reserves the Right To:
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Deny refund claims that do not meet the conditions
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Modify this Refund Policy at any time without prior notice
Thank you for choosing MeroSkin – Your Device, Your Vibe.